{"id":970,"date":"2025-04-01T13:15:20","date_gmt":"2025-04-01T11:15:20","guid":{"rendered":"https:\/\/solversh.es\/reclamacions\/"},"modified":"2025-04-09T12:05:11","modified_gmt":"2025-04-09T10:05:11","slug":"reclamacions","status":"publish","type":"page","link":"https:\/\/solversh.es\/ca\/reclamacions\/","title":{"rendered":"Reclamacions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"970\" class=\"elementor elementor-970 elementor-833\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2e7889 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2e7889\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de96246\" data-id=\"de96246\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-981894d elementor-widget elementor-widget-heading\" data-id=\"981894d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Procediment per a la realitzaci\u00f3 de reclamacions i resoluci\u00f3 de conflictes extrajudicials<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e39b0 elementor-widget elementor-widget-text-editor\" data-id=\"c5e39b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a66503 elementor-widget elementor-widget-heading\" data-id=\"8a66503\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><p><strong>Qui pot reclamar?<\/strong><\/p><p>Qualsevol persona que hagi subscrit un contracte d&#8217;intermediaci\u00f3 financera amb <strong>LLUIS MARTIN MORENO<\/strong> (d&#8217;ara endavant, <strong>SOLVER Soluciones Hipotecarias<\/strong>) t\u00e9 dret a presentar una reclamaci\u00f3.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ecd271 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7ecd271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e9d51 elementor-widget elementor-widget-text-editor\" data-id=\"02e9d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00bf Com presentar una reclamaci\u00f3?<\/strong><\/p><p>Per fer una reclamaci\u00f3, cal enviar un escrit signat a trav\u00e9s d&#8217;algun dels mitjans seg\u00fcents:<\/p><ul><li><strong>Correu electr\u00f2nic:<\/strong> info@solversh.es<\/li><li><strong>Correu postal:<br><\/strong><strong>SOLVER Solucions Hipotec\u00e0ries<br><\/strong>C\/ Doedes 74 Local<br>08350 Arenys de mar<\/li><\/ul><p>Tamb\u00e9 pots contactar amb el nostre servei d&#8217;atenci\u00f3 al client per a qualsevol dubte o aclariment addicional al tel\u00e8fon <strong>93 143 29 12<\/strong>.<\/p><p>La reclamaci\u00f3 ha d&#8217;incloure:<\/p><ul><li>Dades personals del reclamant.<\/li><li>Domicili.<\/li><li>N\u00famero de protocol del pr\u00e9stec.<\/li><li>Notari autoritzant i data de signatura.<\/li><li>Descripci\u00f3 detallada dels fets que justifiquen la reclamaci\u00f3.<\/li><\/ul><p><strong>Documentaci\u00f3 necess\u00e0ria<\/strong><\/p><p>\u00c9s imprescindible adjuntar la documentaci\u00f3 que doni suport a les al\u00b7legacions, incloent:<\/p><ul><li>Document Nacional d&#8217;Identitat (DNI) o poder espec\u00edfic per fer la gesti\u00f3.<\/li><li>Identificaci\u00f3 completa del pr\u00e9stec (nombre de protocol, data, notaria i nom de prestataris i hipotecants).<\/li><\/ul><p>En cas que la reclamaci\u00f3 no inclogui tota la documentaci\u00f3 necess\u00e0ria, <strong>SOLVER Soluciones hipotecarias<\/strong> es reserva el dret d&#8217;arxivar l&#8217;expedient dos mesos despr\u00e9s d&#8217;haver sol\u00b7licitat els documents addicionals que siguin necessaris per a la resoluci\u00f3.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e98dd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"77e98dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c92fe1 elementor-widget elementor-widget-text-editor\" data-id=\"7c92fe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Proc\u00e9s de resoluci\u00f3 de la reclamaci\u00f3<\/strong><\/p><p>Un cop rebuda la reclamaci\u00f3, <strong>SOLVER Soluciones Hipotecarias<\/strong> acusar\u00e0 rebut en un termini m\u00e0xim de <strong>72 hores<\/strong>, assignant un n\u00famero de registre que permetr\u00e0 al reclamant fer-ne el seguiment.<\/p><p>L&#8217;an\u00e0lisi i la resoluci\u00f3 es dur\u00e0 a terme en un termini m\u00e0xim d&#8217;<strong>un mes<\/strong> des de la data de presentaci\u00f3, llevat que el proc\u00e9s s&#8217;interrompi per la manca de documentaci\u00f3 necess\u00e0ria.<\/p><p><strong>Resposta a la reclamaci\u00f3<\/strong><\/p><p>La resoluci\u00f3 es comunicar\u00e0 al reclamant a trav\u00e9s del mateix mitj\u00e0 pel qual es va presentar la reclamaci\u00f3 o mitjan\u00e7ant qualsevol altra via legalment admesa. Si la reclamaci\u00f3 \u00e9s desestimada o transcorre el termini m\u00e0xim sense resoluci\u00f3, el reclamant podr\u00e0 acudir a l&#8217;<strong>entitat de resoluci\u00f3 de litigis de consum al sector financer<\/strong>, segons el que estableix la <strong>Llei 7\/2017, de 2 de novembre<\/strong>, que incorpora la <strong>Directiva 2013\/11\/UE<\/strong>. <\/p><p>Fins a l&#8217;entrada en vigor de la Llei esmentada, la reclamaci\u00f3 es pot adre\u00e7ar al <strong>Servei de Reclamacions del Banc d&#8217;Espanya<\/strong>:<\/p><ul><li>Adre\u00e7a: C\/ Alcal\u00e1, 48, 28014 Madrid<\/li><li>Tel\u00e8fon: 91 338 65 30<\/li><li>Web: <a href=\"http:\/\/www.bde.es\">www.bde.es<\/a><\/li><\/ul><p>A m\u00e9s, el reclamant tamb\u00e9 t\u00e9 l&#8217;opci\u00f3 d&#8217;acudir als tribunals de just\u00edcia o qualsevol altre organisme que consideri pertinent en cas de discrep\u00e0ncia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bee8694 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bee8694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15168f0 elementor-widget elementor-widget-text-editor\" data-id=\"15168f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Comprom\u00eds de transpar\u00e8ncia i estad\u00edstica<\/strong><\/p><p><strong>Solver solucions hipotec\u00e0rias<\/strong> es compromet a elaborar estad\u00edstiques peri\u00f2diques sobre el nombre de reclamacions rebudes, resoltes i el resultat, mantenint aquesta informaci\u00f3 a disposici\u00f3 del <strong>Banc d&#8217;Espanya<\/strong> com a \u00f2rgan supervisor. Tota la documentaci\u00f3 relativa a les reclamacions i la seva resoluci\u00f3 quedar\u00e0 degudament arxivada als nostres registres. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Procediment per a la realitzaci\u00f3 de reclamacions i resoluci\u00f3 de conflictes extrajudicials Qui pot reclamar? Qualsevol persona que hagi subscrit un contracte d&#8217;intermediaci\u00f3 financera amb LLUIS MARTIN MORENO (d&#8217;ara endavant, SOLVER Soluciones Hipotecarias) t\u00e9 dret a presentar una reclamaci\u00f3. \u00bf Com presentar una reclamaci\u00f3? Per fer una reclamaci\u00f3, cal enviar un escrit signat a trav\u00e9s [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-970","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reclamacions - Hipotecaria personalizada en Girona - Solver<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solversh.es\/ca\/reclamacions\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamacions - Hipotecaria personalizada en Girona - Solver\" \/>\n<meta property=\"og:description\" content=\"Procediment per a la realitzaci\u00f3 de reclamacions i resoluci\u00f3 de conflictes extrajudicials Qui pot reclamar? 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